Mike Levitz

Hello! My name is Mike Levitz (a.k.a. @MikeLevitz) and I am Customer Experience professional, specializing in customer engagement/optimization, analytics, social media and mobile solutions.

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Mike Levitz specializes in creating unique strategies, driving innovation and transformation to optimize every customer interaction across multiple channels. A seasoned professional in contact center performance optimization, e-commerce and social media, Mike creates synergies between technology, contact center operations and corporate objectives. He is often referred to as a Social CRM and Social Business thought leader & pioneer.Mike Levitz brings >20 years of contact center and web commerce experience. He has supported hundreds of organizations quests to improve quality, productivity and results in their sales and service contact centers. He helps organizations with efforts to optimize overall customer experience from the web through to the contact center, while also aiming to deliver consistent and seamless experiences. During his career, Mike Levitz has lead relationships with industry leaders across multiple vertical markets including; Financial Services, Retail, Telecommunications, Public Utilities, Travel & Hospitality. His extensive experience includes global responsibility for relationships with some of the largest companies and best known brands including; Chase, Citibank, IBM, MetLife, Keyspan, Cablevision, Henry Schein, Inc., 1800flowers.com & many more.Mike Levitz has worked across North America and lead engagements around the globe. From “C-level” engagements aimed at supporting and realizing strategic objectives to working with contact center agents to understand challenges and opportunities in supporting both customer needs and employee satisfaction objectives.Mike Levitz Specialties include:✔Analytics✔Banking & Financial Services✔Compliance✔Consultative Selling ✔Contact/Call Center Applications✔Customer Experience✔E-Commerce✔Enterprise Software✔Global Accounts✔LinkedIn, twitter✔Multi-Channel Strategies✔SaaS✔Social Business & CRM✔Social Innovation, Networking & Selling✔Social Media/Social Media Analytics✔Superb Communicator✔VOC 

Principal Consultant - Customer Experience/Practice Lead - Analytics -Banking & Financial Services at NICE Systems, Inc.

May 2011 - Present | New York

State University of New York at Oneonta

Bachelors

Concentration: Business & Economics

Family, Healthy Living, Photography and Community Giving.